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Introduction to FAQs
We want you to know that we're happy to help with any query you may have. For your convenience, we have devised a quick list of Frequently Asked Questions which may be able to help with any query you may have. If you don't find an answer to your question, you should be able to find the information you need from another one of our Help pages.
Where do you deliver to?
We can currently deliver to the UK and Northern Ireland. This includes the Isle of Man and the Scottish Islands. We are also able to deliver to BFPO addresses. Unfortunately, it is not possible to deliver to PO Boxes, the Channel Islands, or overseas.
Where is my order?
If you are waiting for an order to arrive, the first thing you should do is check your email, or the "My Account" section of the site. If your order is due, you will be able to find your delivery information and track your order on the carrier's website. If you have received a card from an attempted delivery, you should contact the number on the card. If you are still having problems after following these steps, please contact our Customer Care team. For more information on tracking orders.
I was out when my parcel was delivered and I've got a card. What do I need to do?
If you missed the carrier company's first attempt at delivery, don't worry, they will try to deliver again on the next working day. However, you may want to discuss this with the carrier company, and you can do this by calling the number on the card. If it is the second delivery you have missed, please call the number on the card and arrange another delivery with the carrier company.
Where is my refund?
If you have returned an item to us and are expecting a refund, the first thing to check is you have received an email advising you your refund has been processed. If you have received this, your refund should be in your account five working days after the date of the email. If you haven't received your refund after this, you should contact our Customer Care team.
Where's my replacement?
You should receive an email advising you a replacement has been placed, and another email when we have despatched it. You will be able to track this through our carrier companies in exactly the same way. If you have asked for a replacement and the item is unavailable, we will instead refund you. You will receive an email advising you of this.
How do I return an item?
You can return an item to us by filling out the pre-paid returns note which arrived with your order and taking it to the Post Office. Alternatively, you can take the items to a DAY2DAYAccessories store. To do this, you must also take your paperwork. For bulky or large items, you should contact our Customer Care team for assistance. For information on how to contact us, please click here. For more information on returning items to us.
Some of my order is missing, what do I do?
The first thing to check is your order history and despatch note. This will advise you of everything that should be included in your order. It will also say how many boxes your order was due to arrive in (1 of 1, 1 of 2 etc) If you do not have all of your boxes, it is possible the carrier company will deliver them the next day, but you may want to track the parcel numbers shown in your order history on the carrier's website. If you are still unsure, please contact our Customer Care team.
Payments Shopmania
Secure Web and Shopping Experience
Payments We accept above payment method and bank tranfer